FAQ

Returns and Replacements

  • You can file a return request from your MiCityCart account. Use the following steps:
    Open site Home -> Goto Return ->select Issue/sub-issue ->Refund/Replacement ->Submit. 

  1. You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
  2. Return request will be reviewed by MiCityCart.
  3. If required, request will be shared with the merchant for his/her approval.
  4. After approval, pickup of the product will be arranged through our courier partners.
  5. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by MiCityCart.
  6. After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant

In case you are filing a return for an order where the mode of payment was Cash on Delivery and it is not yet confirmed as delivered, by scanning the QR Code or by manually entering the QR Code number you can confirm the delivery of your order. QR Code is visible on the right corner of the Shipping label. On App, you can scan it or else manually enter the 6 digit code. Via M-Site or Desktop, you can only manually enter the 6 digit code.



  • Returns/Replacement are accepted under the following cases -

  1. Wrong Product – Wrong color/ size/ style
  2. Wrong item ordered/ delivered
  3. Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
  4. Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
  5. Damaged Product – Physical damage/ Tampered product or packaging
  6. Wrong Quantity – Missing Products/ Parts
  7. No Invoice/Warranty Received – Available on Electronics only
  • Returns/ Replacement requests will not accepted under following cases –

    1. If Products are Altered/ Used
    2. If Product is Returned without Original Packaging (price tags, labels & accessories)
    3. If Serial Number is tampered
    4. For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 10 days of the Delivery
    5. For Damaged/Missing product that is reported after 2 days of the delivery
    6. For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
  • Categories that not eligible for Returns/ Replacement are:

    1. Healthcare Products
    2. Customized Products
    3. Undergarments, Lingerie, Swimsuits, Underarm pads, Socks, etc.
    4. Perishables including Flowers, Edibles, etc.
    5. E-learning & Music CDs/ DVDs

Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:

  1. Damaged Product
  2. Empty Parcel
  3. Missing Item
To file return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.
In Empty : require images of shipping label/Outer packaging/Inner packagingMissing : We require images of shipping label/Outer packaging/Inner packaging and Product received

Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup -

  1. Product should not be used/altered/ tampered
  2. Keep original price tag & packing slip intact
  3. Mention Order Number on the box
  4. Do not seal the box
  5. Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
  6. Keep the Courier Company's receipt for tracking purposes
Please Note - MiCityCart shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents. 
In case of Self-Shipment, MiCityCart will reimburse your courier charges (upto Rs.300) in form of CluesBucks. Please take care of the following-

  1. Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
  2. Upload the courier receipt in My returns section or attach it on confirmation email received after return filing
  3. Track your Return Shipment on the Courier Company's Website
Please Note - MiCityCart shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.

Check the status of your Return at ‘My Accounts’-> ‘My Returns’ Section and click on particular return Id to view return details 
Every request received at MiCityCart is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.

You can track the return current status via login to 'My Account' > 'My Returns'. Click on particular return Id to check details.

You can Claim for product’s warranty by calling or visiting the nearest Service Centre of the product's Brand For any issues, please contact us at www.micitycart.com/customer-support-1.html. We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in form of CluesBucks. The courier charges eligible for reimbursement are up to Rs.300. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘My Returns’ Section and click on particular Return ID to view the returned order details.

We initiate the replacement or refund within 2 working days of receiving the product at our center.

Orders and Cancellation

You can cancel your order if it is not shipped. Please login to your MiCityCart account for initiating the cancellation & follow the given process:
Sign-In -> My Orders -> Cancellation Request

  • Yes you can modify the following details of your order as long as it has not been ready to dispatch.

    1. Shipping Address
    2. Contact No
    3. Size (As per availability)
    4. Color (As per availability)
    5. Sign-In -> My Orders -> Modify Order
    6. Please login to your MiCityCart account:
      Sign-In -> My Account -> My Orders -> Modify Order.

We recommend you to place a new order for the same product with changed quantity.

You will receive the refund in the same mode of payment through which the payment was made.

  • An item is marked as 'Out of stock' when it is not available with any of the merchants at the moment; you can place an order once it is back in stock. Enter your email ID and click on "Notify" to be notified when the product is back in stockn

Refunds

  • Refunds are generally initiated in the following scenarios:

    1. When Prepaid Orders are cancelled by Customer/Seller/MiCityCart before delivery (Please read our Cancellation Policy)
    2. If our courier partner is unable to deliver the order
    3. If you wish to return the product, in accordance with our Return Policy

Refund depends upon the mode of payment. Please refer to the list below:

  1. CluesBucks: 1 - 2 Business days
  2. Net banking: 3 - 4 Business days,
  3. Debit card: 7 - 9 Business days
  4. Credit card: 10 - 15 Business days
  5. Neft : 4 Working Days
  6. Wallets : 7 - 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

  1. Refund is done in the form of CluesBucks, when incorrect banking details are provided at the time of placing return request
  2. If CluesBucks are used while placing an order, the respective order will also be refunded in the form of CluesBucks
  3. If customer chooses for refund in form of CluesBucks

CluesBucks refunded against Prepaid or COD order have no expiry date. For details, please refer to the CluesBucks page.

If order is placed using gift card as a mode of payment then refund will be credited in the form of CluesBucks in your MiCityCart account.

To check your refund status follow the path Login -> My orders -> Refund Status

In case of Self-Shipment, MiCityCart will reimburse the courier charges (upto Rs.300) in form of CluesBucks.

We provide refund for COD orders in two modes :

  1. CluesBucks
  2. Bank Account (NEFT)
  3. Note : We don't refund in Cash

Step 1 : Login with your registered email id

Step 2 : Click on "My Profile"

Step 3 : Click of " Bank Details"

Step 4 : Submit

Shipping and delivery

  • You can check the status of your order from your MiCityCart "MyAccount" or from https://micitycart.com/index.php?route=information/contact
    We ensure timely communication about your order status via Email / SMS under the following conditions:

    1. When your order is confirmed / processed / shipped / delivered or
    2. When your order shipment is delayed

It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at MiCityCart.com would include the product and courier charges. 
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of CluesBucks.

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at " .................................. ". We will follow up with the courier partner until your order is delivered.

In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at " ...................................... ". We will follow up with the courier partner and notify you at the earliest possible.

There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link:"......................................................."

Since your products maybe shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.

The number of days could vary depending upon your shipping address and seller’s location.

The delivery time varies depending upon the following factors: 



Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at "..................................................".

You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from MiCityCart 'My Account' section or from "...................................."
If the order is not yet ready for dispatch, you can change your shipping address from 'My Account' section or contact us at ".................................................................."
If your current order has already been shipped, you can still update the address in your MiCityCart Address Book for future orders. To edit an existing address that is saved in your MiCityCart Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Save'..

No, MiCityCart does not deliver to international locations.

  • We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at "..............................................". Under such incidents, we abide by no-compromise policies with the courier companies.

'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:

Hence, it is shipped back to the sender.

  1. You are not available to receive the order.
  2. Your location is out of delivery area of the courier.
  3. Payment is not ready with you at the time of delivery.
  4. Your address is not traceable.
    1. If it is a Cash On Delivery Order, the product will be sent back to the merchant.
    2. If it is a Prepaid Order, we will refund the amount to your bank account. Hence, it is shipped back to the sender.

Cluesbucks

  1. You may also win CluesBucks as part of our Contests or Promotions.
  2. In case of Cancellation/Return of COD Orders or Prepaid Orders made using CluesBucks, your Refund will be credited in the form of CluesBucks.

CluesBucks are redeemed to make a purchase on MiCityCart. You can also use CluesBucks to make partial payment of the total order value. While placing the order, you can redeem the amount of CluesBucks in your account on the Cart page.

CluesBucks have an expiry date, which means that they will not be available after a fixed time period.

My CluesBucks section has a clear record of all your orders/ transaction history, where you may have used CluesBucks. Check your CluesBucks balance - (My Account/CluesBucks)

CluesBucks are loyalty points that are credited to your MiCityCart Account when you place order on selected products and categories.

  1. CluesBucks can neither be exchanged for cash nor transferred
  2. CluesBucks are not issued on promoted gold coins & bars and selected products (electronics)
  3. The usage of a CluesBucks is subjected to all terms & conditions including MiCityCart' policies
  4. TDS is applicable to customers whose earned CluesBucks exceed the limit of Rs. 10,000. The credit shall be subject to customer submitting requisite documents, as desired by ShopClues
Applicable only on selected products, CluesBucks can be availed at the time of order payment

Anti-Fraud

  1. Beware of fraudulent (duplicate/unofficial) sites and fake offers
  2. Never share your MICityCart Account Details like Personal Details, Password, OTP or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be a MiCityCart representative
  3. We will never ask you to deposit funds in any Bank Account
  4. We never run any Contest with Cash Rewards or Lottery Prizes
  5. Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at "......................" or call us at ".........................."
  6. Report fraud calls : "..................................."
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